GDPR Compliance
Your data protection rights under the General Data Protection Regulation (GDPR)
Our Commitment to Data Protection
CleanwithRiam is committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page explains your rights under GDPR and how we comply with these regulations.
The GDPR is a comprehensive data protection law that came into effect on 25 May 2018. It gives individuals more control over their personal data and how organizations use it.
Your Rights Under GDPR
Right to Information
You have the right to know what personal data we collect, why we collect it, and how we use it.
Right of Access
You can request a copy of the personal data we hold about you at any time.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure ('Right to be Forgotten')
You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing
You can ask us to limit how we use your personal data in certain situations.
Right to Data Portability
You can request your personal data in a structured, commonly used format to transfer to another service.
Right to Object
You can object to certain types of processing, including direct marketing and profiling.
Rights Related to Automated Decision Making
You have rights regarding automated decision-making and profiling that affects you.
How We Comply with GDPR
Lawful Basis for Processing
We only process your personal data when we have a lawful basis to do so, including:
- • Contract performance (providing cleaning services)
- • Legitimate interests (business operations)
- • Legal obligations (tax and accounting records)
- • Your consent (marketing communications)
Data Security Measures
We implement appropriate technical and organizational measures to protect your data:
- • Encryption of data in transit and at rest
- • Regular security assessments
- • Staff training on data protection
- • Access controls and authentication
Data Retention
We keep your personal data only for as long as necessary:
- • Customer records: 7 years (legal requirement)
- • Marketing data: Until you unsubscribe
- • Website analytics: 26 months maximum
- • CCTV footage: 30 days maximum
International Transfers
When we transfer data outside the UK/EU, we ensure appropriate safeguards:
- • Adequacy decisions where available
- • Standard contractual clauses
- • Binding corporate rules
- • Your explicit consent when required
How to Exercise Your Rights
To exercise any of your GDPR rights or if you have any questions about how we handle your personal data, please contact us using the details below. We will respond to your request within one month.
Contact Our Data Protection Officer
Email: dpo@cleanwithriam.com
Phone: 07311857741
Post: Data Protection Officer
Clean with Riam
Suite 541, 80A Ruskin Ave, Welling DA16 3QQ
Right to Lodge a Complaint
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the relevant supervisory authority.
UK Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Live Chat: Available on their website
However, we encourage you to contact us first so we can try to resolve any concerns you may have directly.
Updates to Our GDPR Compliance
We regularly review and update our data protection practices to ensure continued compliance with GDPR and other applicable laws.
Any significant changes to how we handle your personal data will be communicated to you via email or through prominent notices on our website.