Terms & Conditions
These terms govern your use of our website and cleaning services. Please read them carefully.
Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Clean with Riam ("we," "us," or "our") regarding your use of our website and cleaning services.
By accessing our website, booking our services, or using our services in any way, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.
Service Booking & Scheduling
Booking Process
- •All bookings must be made through our website, phone, or WhatsApp
- •Bookings are confirmed upon payment or written confirmation
- •Service details and pricing are agreed upon booking
- •Special requirements must be communicated at booking
Rescheduling & Cancellation
- •24+ hours notice: Free rescheduling or cancellation
- •Less than 24 hours: 50% of service fee may apply
- •No-show: Full service fee charged
- •Weather-related cancellations are handled case-by-case
Payment Terms
Payment Methods
- • Payment by invoice or bank transfer by arrangement
- • Bank transfers for commercial clients
- • Cash payments (residential only)
- • Regular payment plans available
Payment Schedule
- • One-off services: Payment due upon completion
- • Regular services: Payment in advance or monthly billing
- • Commercial services: Net 14 days payment terms
- • Late payments subject to 1.5% monthly charge
Important: All prices include VAT where applicable. Additional charges may apply for special requests, difficult access, or extremely soiled conditions not disclosed at booking.
Service Delivery & Standards
Our Responsibilities
- • Arrive punctually within agreed time windows
- • Provide trained, insured, and vetted staff
- • Supply all necessary cleaning equipment and products
- • Complete services to professional standards
- • Respect your property and privacy
- • Follow health and safety protocols
- • Provide eco-friendly cleaning products
- • Maintain comprehensive insurance coverage
Customer Responsibilities
- • Provide safe and reasonable access to property
- • Secure or remove valuable and fragile items
- • Inform us of any special requirements or hazards
- • Provide working utilities (water, electricity)
- • Report any issues within 24 hours
- • Ensure pets are secure or removed from work areas
- • Pay for services as agreed
- • Treat our staff with respect and courtesy
100% Satisfaction Guarantee
We stand behind our work with a comprehensive satisfaction guarantee. If you're not completely satisfied with any aspect of our cleaning service, we will make it right.
Guarantee Coverage
- • Missed areas will be re-cleaned at no charge
- • Return visit within 24-48 hours of notification
- • Alternative cleaner assignment if needed
- • Partial or full refund in exceptional cases
Guarantee Conditions
- • Issues must be reported within 24 hours
- • Photographic evidence may be requested
- • Does not cover items damaged by customer
- • Subject to reasonable access for return visit
Liability & Insurance
Our Insurance Coverage
- •Public liability insurance: £2 million
- •Professional indemnity insurance
- •Employers' liability insurance
- •Comprehensive equipment coverage
Limitation of Liability
- •Maximum liability limited to service fee paid
- •No liability for pre-existing damage
- •Customer must secure valuables and fragile items
- •Claims must be reported within 24 hours
Important Exclusions
We are not liable for damage to: antiques, artwork, electronics without proper protection, items of sentimental value, silk or delicate fabrics, or any items not properly disclosed at time of booking. We recommend customers have appropriate home insurance coverage.
Website Use & Intellectual Property
Acceptable Use
- • Use website for legitimate business purposes only
- • Do not interfere with website functionality
- • No unauthorized access or hacking attempts
- • Respect our intellectual property rights
- • Provide accurate information in all communications
Intellectual Property
- • All website content is our property or licensed
- • Trademarks and logos are protected
- • No reproduction without written permission
- • User reviews become our property when submitted
- • Commercial use prohibited without license
Dispute Resolution
Step 1: Direct Contact
Contact us directly to resolve any issues. Most problems can be solved quickly through direct communication.
Step 2: Formal Complaint
Submit a formal written complaint. We will investigate and respond within 14 business days.
Step 3: Mediation
If needed, we'll engage in mediation or arbitration under UK law. Legal action as last resort.
These terms are governed by English law and subject to UK jurisdiction.
Questions About These Terms?
If you have any questions about these Terms and Conditions or need clarification on any aspect of our service agreement, please contact us.
Legal Inquiries: legal@cleanwithriam.com
General Questions: info@cleanwithriam.com
Phone: 07311857741
Address: Clean with Riam, Suite 541, 80A Ruskin Ave, Welling DA16 3QQ