Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Who We Are
Clean with Riam is a professional cleaning service operating in Suite 541, 80A Ruskin Ave, Welling DA16 3QQ. We are committed to protecting and respecting your privacy in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws.
This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, book our services, or interact with us in any way.
Information We Collect
Information You Provide Directly
- •Contact details (name, email address, phone number)
- •Service address and property details
- •Booking preferences and special requirements
- •Payment and invoicing preferences
- •Communication preferences
- •Feedback and reviews
Information We Collect Automatically
- •Website usage data (pages visited, time spent, clicks)
- •Device information (browser type, IP address, device type)
- •Location data (general location based on IP address)
- •Cookies and similar tracking technologies
- •Referral sources and marketing attribution
Information from Third Parties
- •Payment confirmation and invoicing details
- •Social media information (if you connect via social platforms)
- •Analytics data from Google Analytics and Facebook Pixel
- •Customer reviews from review platforms
How We Use Your Information
Service Delivery
- • Processing and fulfilling service bookings
- • Communicating about appointments and schedules
- • Providing customer support and assistance
- • Processing payments and managing billing
- • Sending service reminders and confirmations
Business Operations
- • Improving our services and website
- • Analyzing usage patterns and preferences
- • Developing new services and features
- • Conducting market research and analytics
- • Ensuring website security and preventing fraud
Marketing & Communication
- • Sending promotional offers and newsletters
- • Personalizing your experience
- • Conducting customer satisfaction surveys
- • Social media marketing and advertising
- • Remarketing to website visitors
Legal Compliance
- • Complying with legal obligations
- • Maintaining records for tax purposes
- • Responding to legal requests
- • Protecting our rights and interests
- • Enforcing our terms of service
Legal Basis for Processing
Under GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:
Contract Performance
To provide cleaning services you've booked and manage your account
Legitimate Interests
To improve our services, prevent fraud, and conduct business operations
Legal Obligation
To comply with tax, accounting, and other legal requirements
Consent
For marketing communications and non-essential cookies (where required)
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- •Approved invoicing and payment administration tools
- •Google Analytics for website analytics
- •Email service providers for communications
- •Cloud hosting providers for data storage
Legal Requirements
We may disclose your information if required by law or to:
- •Comply with legal process or government requests
- •Protect our rights and property
- •Enforce our terms of service
- •Investigate fraud or security issues
Business Transfers
If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Your Privacy Rights
To exercise your rights, contact us at:
Email: privacy@cleanwithriam.com
Phone: 07311857741
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- • SSL encryption for data transmission
- • Secure data storage and backups
- • Regular security assessments
- • Staff training on data protection
- • Access controls and authentication
Data Retention
We keep your personal data only as long as necessary:
- • Customer records: 7 years (legal requirement)
- • Marketing data: Until you unsubscribe
- • Website analytics: 26 months maximum
- • Payment records: retained in line with accounting requirements
- • Support tickets: 3 years
Questions About This Privacy Policy?
If you have any questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us.
Data Protection Officer: privacy@cleanwithriam.com
General Inquiries: info@cleanwithriam.com
Phone: 07311857741
Address: Clean with Riam, Suite 541, 80A Ruskin Ave, Welling DA16 3QQ